Privacy Policy

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Custom Pools (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Massachusetts and federal laws.

1. Information We Collect

We may collect personal information when you:

Submit a contact form

Request a service estimate

Schedule an appointment

Purchase products or services

Subscribe to communications

Information collected may include:

Name

Phone number

Email address

Service address

Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use collected information to:

Respond to inquiries

Schedule and provide services

Process payments

Send appointment confirmations and service updates

Improve our website and customer experience

We do not sell or rent your personal information.

3. Data Protection & Security

Custom Pools implements reasonable administrative, technical, and physical safeguards to protect personal information in accordance with Massachusetts data security regulations (201 CMR 17.00).

Payment information is processed through secure third-party payment providers and is not stored on our servers.

4. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand site usage. These tools do not collect sensitive personal information.

You may adjust your browser settings to disable cookies if desired.

5. Third-Party Services

We may use trusted third-party providers for:

Payment processing

Email communication

Website hosting

Scheduling tools

These providers maintain their own privacy and security standards.

6. Your Rights

You may request to:

Access your personal information

Update inaccurate information

Request deletion of your data (subject to business and legal requirements)

To make a request, contact us at:

[Insert Business Email]

[Insert Business Phone Number]

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Custom Pools